Our store runs on Shopify, and our merch is produced and fulfilled through print-on-demand partners (Ninja Print On Demand “Ninja POD” and Printful). That means most items are created after you place the order, then shipped directly to you.

Because items are made to order, the most important thing is accuracy at checkout. Double-check your shipping address, email, and size selection before placing an order. If you spot an error immediately after checkout, contact support as soon as possible and include your order number so we can attempt to update it before production begins.

Once an order enters production, changes may be limited (especially for size/color swaps). If your request arrives after production starts, we’ll still help you with the best available options, but the ability to edit or cancel can depend on the production stage at Ninja POD/Printful.

For faster support, send complete details up front. Most delays happen when we have to ask for missing info like order numbers, screenshots, or the email used at checkout.